ATLANTA, Ga. – December 23, 2008 – RBS WorldPay (formerly RBS Lynk), the U.S. payment processing arm of The Royal Bank of Scotland Group, today announced that its computer system had been improperly accessed by an unauthorized party.
RBS WorldPay has urgently taken a number of important steps to mitigate risk in response to this situation. The issue, which affected pre-paid cardholders and other individuals, was identified on November 10 and law enforcement agencies and federal regulators were notified by RBS WorldPay shortly thereafter. RBS WorldPay’s internal security professionals and outside experts are working with federal and state law enforcement authorities in an investigation of this event.
The affected pre-paid cards include payroll cards and open-loop gift cards. Personal information associated with certain payroll cards may have been improperly accessed. PINs for all PIN-enabled cards have been or are being reset. Affected individuals are being notified and information has been posted on the RBS WorldPay Web site, www.rbsworldpay.us .
The fraud that has been identified to-date is associated with RBS WorldPay’s computer system supporting its U.S. pre-paid and open-loop gift card issuing business. Actual fraud has been committed on approximately 100 cards. Cardholders will not be responsible for unauthorized activity associated with this event. Certain personal information of approximately 1.5 million cardholders and other individuals may have been affected and, of this group, Social Security numbers of 1.1 million people may have been accessed. RBS WorldPay is offering impacted individuals whose Social Security numbers may have been affected a complimentary one-year membership in a national subscription credit monitoring service that provides access to individuals’ consumer credit reports and daily monitoring of their credit files from all three national consumer reporting agencies. Gift cards that have already been purchased retain their value and can be used wherever they are accepted by merchants. Those gift cards that had not been purchased have been deactivated and are being removed for destruction from stores as an additional precaution. Ben Barone, president and CEO of RBS WorldPay, said, “Privacy is important to RBS WorldPay and we regret any inconvenience this may cause affected individuals. We have taken important, immediate steps to mitigate risk and none of the affected cardholders will be responsible for unauthorized activity on their account resulting from this situation. We are working closely with leading computer security firms to further safeguard our system, and with law enforcement agencies, which we hope will result in the criminals being brought to justice.”
Important Information for Affected Individuals
Cardholders who suspect fraudulent activity as a result of this situation can call the phone number located on the back of their card to make a claim. RBS WorldPay has developed detailed information about this situation. This information is available on the RBS WorldPay Web site at www.rbsworldpay.us , including details about steps individuals can take to protect themselves.
About RBS WorldPay
RBS WorldPay is a leading single-source provider of electronic payment processing services including debit, electronic benefits transfer (EBT), checks, gift cards, e-commerce, customer loyalty cards, fleet cards, prepaid cards, credit cards and ATM processing and cash management services. The U.S. payment processing division of The Royal Bank of Scotland Group plc, RBS WorldPay, based in Atlanta, is a non-bank subsidiary of Citizens Financial Group, Inc. For more information, please visit www.rbsworldpay.us .